Batch-first QA cockpit
Operator quality, evidence, and risk in one daily view.
This scaffold is wired to the current FastAPI contracts. It can render live scorecard and interaction details when backend IDs are configured, and it falls back to representative sample data while ingestion and evaluation pipelines are still being populated.
Overall score81.4
Interactions evaluated22
Critical issues1
Review queue1
Current evaluation pulse
Critical issues presentInteraction snapshot
Channel
call
Operator
Operator Name
Lead outcome
won
Latest confidence
88%
Scorecard
2026-07-26Weighted category performance
Communication Quality84
Sales Effectiveness79
Responsiveness82
Accuracy and Compliance78
Process Discipline83
Backend contract
Endpoints this UI expects
- GET /api/v1/operators/{operator_id}/scorecards/daily?date=2026-07-26
- GET /api/v1/teams/summary/daily?date=2026-07-26
- GET /api/v1/reviews/queue?date=2026-07-26
- GET /api/v1/interactions/{thread_id}
- POST /api/v1/interactions/{thread_id}/evaluate
- POST /api/v1/evaluations/{evaluation_run_id}/review
- POST /api/v1/import/calls
Team summary
Avg 76.5Daily leaderboard and review pressure
Anastasia Smirnova
Score 84.0 across 11 interactions; review items 0.
Mikhail Petrov
Score 69.0 across 11 interactions; review items 1.
Review queue
1 queuedManager attention for the current batch
Mikhail Petrov
chat on Bunker; confidence 54%.
late_follow_up, missed_customer_question
Risk themes
Top findings driving manager attention
missed customer question
3 interactions flagged in the current slice.
late follow up
2 interactions flagged in the current slice.
wrong availability
1 interactions flagged in the current slice.
Interaction details
What the review pane already knows
Thread ID
00000000-0000-0000-0000-000000000002
Evaluation run
00000000-0000-0000-0000-000000000004
Lead / room
Mummy
SLA status
Met or not applicable
Thread duration
252s
Operator link
00000000-0000-0000-0000-000000000001